Basic Services

Remote support to resolve specific IT issues.

Our Remote Incident Support service offers specialized technical assistance to solve specific IT problems. Our experts will remotely connect to your systems to diagnose and fix the problem, minimizing downtime and maximizing productivity.

Duration: Up to 2 hours per incident

Deliverables:

• Resolution of the reported problem
• Detailed report of the incident and actions taken (delivered via email within 24 hours of resolution)
• Recommendations to prevent similar problems in the future

Type of service: Technical Support

Purpose/Objective: To quickly resolve specific technical issues to minimize disruptions to your operations.