FAQ’S
FREQUENTLY ASKED QUESTIONS
At Digital Edge IT, we understand that you may have many questions about our IT managed services.
We’ve compiled a list of frequently asked questions to help you better understand how we can support your business.
What are IT Managed Services?
Managed IT services are technology services that are handled by a third-party provider, such as Digital Edge IT. Essentially, we take care of managing some or all of your company’s IT aspects, allowing you to focus on your core business without worrying about technological complexities.
What services does Digital Edge IT offer?
We offer a wide range of services, including:
- Technical support and help desk
- IT Infrastructure Management
- Cybersecurity and data protection
- Cloud Services and Migration
- Data backup and recovery
- Software and License Management
- Digital Transformation Consulting
How can Managed IT services benefit my business?
The benefits are numerous:
- Reduced IT costs
- Access to specialized expertise
- Increased security and protection against cyber threats
- Improved efficiency and productivity
- Quick troubleshooting of technical issues
- Technology Constantly Updated and Maintained
How does the Digital Edge IT pricing model work?
We offer a transparent and predictable pricing model. Generally, we charge a flat monthly fee based on the services you need and the size of your business. This allows you to accurately budget your IT expenses without any unpleasant surprises.
Can Digital Edge IT work with my internal IT team?
Absolutely. We can complement the capabilities of your in-house IT team, providing additional expertise and support in specific areas. Our goal is to collaborate, not replace.
What level of support can I expect?
We offer ongoing support for critical issues. We are committed to responding to all requests within a reasonable timeframe.
How does Digital Edge IT ensure the security of my data?
Safety is our priority. We implement multiple layers of protection, including advanced firewalls, intrusion detection systems, data encryption, and continuous monitoring. In addition, we conduct regular security audits and keep our systems up-to-date with the latest security patches.
What if I want to change or cancel services?
We understand that your business needs may change. Our contracts are flexible and allow you to adjust your services as needed. If you decide to cancel, we will work with you to ensure a smooth transition.
How do I get started with Digital Edge IT?
Getting started is simple. Contact us to schedule a free initial consultation. We will assess your current IT needs and provide you with a customized proposal.
Does Digital Edge IT offer consulting services in addition to managed services?
Yes, we offer consulting services in digital transformation, strategic IT planning and optimization of technological processes. Our team of experts can help you align your technology with your business goals.
If you have any additional questions that are not covered here, please do not hesitate to contact our team.
We’re here to help you navigate the complex world of IT and find the perfect solutions for your business.