CANCELLATION AND REFUND POLICY

Effective Date: November 4, 2024

 

Digital Edge IT, a division of Top Tier Company Limited (“we”, “us”, “our”, or “the Company”), is committed to providing high-quality service and customer satisfaction. This policy sets out our procedures for cancellations, refunds, and chargebacks.

 

CANCELLATION OF SERVICES

  • You may cancel our services at any time by sending a written request to info.office@digitaledge-it.com.
  • The cancellation process will be initiated within 5 working days of receipt of your request.
  • For prepaid services, cancellation will take effect at the end of the current billing period. No refunds will be made for unused time in the current billing period.
  • For monthly payment services, the cancellation will take effect at the end of the current month.
  • There are no cancellation costs, unless otherwise specified in a specific service contract.
  • The Company reserves the right to cancel or suspend services at any time for violation of our Terms and Conditions or for non-payment.

 

REFUND POLICY

  • Refund requests must be made in writing to info.office@digitaledge-it.com within 30 days of purchase.
  • Refunds will be processed on a case-by-case basis and may be subject to a processing fee of 5% of the amount refunded.
  • Refund Limit: The maximum refund amount for cancelled or unused services will be up to 50% of the total price paid for the service. This cap applies to all services, unless otherwise specified in a specific agreement.
  • Refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed.
  • Refunds may take up to 10 business days to complete.

 

CHARGEBACKS

In the event of a chargeback:

  •  We will contact you within 3 business days to resolve the problem.
  •  If the chargeback is the result of fraud or error, we will work with you to resolve it at no additional cost.
  • If the chargeback is unjustified, we reserve the right to dispute it and may suspend or terminate your services.
  • Repeated or unjustified chargebacks may result in the termination of your account and prohibition from using our services in the future.
  • To avoid chargebacks, we recommend that you contact us directly if you have any problems with your purchase or service.
  • We reserve the right to charge an administrative fee of $50 USD for each unjustified chargeback to cover processing costs.

 

EXCEPTIONS

No refunds will be offered for:

  • a) Services already provided or partially used.
  • b) Downloadable digital products once the download has started.
  • c) Personalized or tailor-made services, once the work has started.
  • In cases of force majeure or extraordinary circumstances, we reserve the right to amend this policy on a case-by-case basis.

 

DISPUTE RESOLUTION

Any dispute relating to this policy shall be resolved in accordance with the laws of Cambodia and shall be subject to the exclusive jurisdiction of the courts of Phnom Penh, Cambodia.

 

CONTACT

If you have any questions about this Cancellation and Refund Policy, please contact us at:

Email: info.office@digitaledge-it.com
Address: CARNATION Building Room No.913, Floor 9, Path Road, Phum Tomnub I, Sangkat Phnom Penh Thmey Khan Sensok, Phnom Penh, Cambodia

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